After a few weeks of debate I ordered Dell’s newly released Studio Hybrid to replace my dying living room PC/Media Center.
Unfortunately, weeks later I still have not received it from Dell…
September 3rd – I ordered a Studio Hybrid from Dell, estimated ship date is September 9th.
September 10th – The accessories I ordered with it arrive
September 15th – For the last several days the PC order has been stuck in “order processing”
September 16th – The order gets canceled. I call. I talk to 3 different people before I get hung up on. I wait a few hours before calling back during which time I receive an automated call from them that goes to my voice mail. I call them back. First time I call I get disconnected. They then explain that they can’t resurrect the old order, they’ll need to place a new order. They’re also unable to explain why the order was canceled (“maybe the parts were back ordered?” “you know it’s back to school season right?” (am I supposed??). So they place a new order. I then ask to be transferred to a manager. I get transferred twice and not to a manager before giving up. Hopefully it ships on the 22nd like they say.
Talking to people at work who order more PCs online than I do they say I’m stuck in “Dell Hell” and that my first mistake was ordering from Dell, the second was ordering using their home customer side of the business instead of mis-representing myself as a small business. Apparently the customer service is much better as a small business.
Needless to say this is my last order from Dell and
I’m going to short the stock I’m a day late on shorting .
I guess I should have paid a few hundred dollars more to get a Mac Mini. There’s a lot to be said about going to an Apple store and picking up you want without having to wade through phone prompts and all this bullshit.